CIVIC GUIDES PTY LTD PRIVACY POLICY

BoardCycle Media complies with the Australian state and commonwealth privacy laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (collectively, “Privacy Laws”).

BoardCycle Media is committed to the privacy of its Visitors and potential Visitors (collectively, “Visitors”) and to operate at all times in a confidential and safe manner.

This Privacy Policy summarises how BoardCycle Media handles personal information with respect to any visitor to BoardCycle Media’s website (“Visitor”).

BoardCycle Media will respect and keep secure all personal and sensitive information provided to BoardCycle Media by Visitors in accordance with applicable privacy laws and this Privacy Policy.

By continuing to use the Website, a Visitor acknowledges acceptance of this Privacy Policy as updated from time to time.

INFORMATION CIVIC OUTDOOR COLLECTS AND HOLDS

Personal information

Personal information is defined by the Privacy Laws as “information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.”

From time to time, BoardCycle Media may collect certain of a Visitor’s personal information. BoardCycle Media only collects that personal information that is reasonably necessary for or related to BoardCycle Media’s business or to facilitate the use of the Website by Visitors.

Generally, the only personal information BoardCycle Media collects about a Visitor is that information which a Visitor choose to disclose to BoardCycle Media or which a Visitor authorises BoardCycle Media to obtain.

Access to certain areas of website may require you to provide us with certain personally identifiable information. The type of information BoardCycle Media collect may include a Visitor’s:

  • personal name
  • age
  • gender
  • residential/work address
  • email addresses
  • telephone number
  • physical location

Sensitive Information

Sensitive information is a special category of the most sensitive personal information including racial or ethnic origin, political opinion, police record, health and disability information etc.

BoardCycle Media does not collect sensitive information.

How BoardCycle Media collects and holds personal information

Where possible, BoardCycle Media will collect a Visitor’s personal information directly from a Visitor, but information may also be collected via:

  • IP loggers
  • wi-fi routers
  • GPS devices

Personal and sensitive information may be collected from a Visitor when a Visitor provides it to BoardCycle Media directly.

BoardCycle Media has established appropriate physical, electronic and managerial procedures to safeguard any information BoardCycle Media collects. This helps prevent unauthorised access, maintains data accuracy and ensures that the information is used correctly.

All data transferred to and from BoardCycle Media’s servers is encrypted and a firewall is in place to prevent intrusion. All data stored within BoardCycle Media’s systems is designed to only be able to be accessed by BoardCycle Media’s officers, employees, contractors and the relevant hosting facility.

The purposes for which BoardCycle Media collects, holds, uses and discloses personal information.

BoardCycle Media collects personal information that BoardCycle Media considers relevant for the purpose of providing the Website. BoardCycle Media will not use or disclose personal information collected about an individual for the purposes of direct marketing unless the individual has given BoardCycle Media consent to do so. BoardCycle Media will not disclose any personal information to any third-party overseas recipients unless the individual has given BoardCycle Media consent to do so.

How BoardCycle Media may use personal information

Some of the ways BoardCycle Media uses personal information includes to:

  • communicate with a Visitor and others as part of BoardCycle Media’s business
  • enable BoardCycle Media to provide a service
  • personalise a Visitor’s website experience
  • send a Visitor information regarding changes to BoardCycle Media’s policies, other terms and conditions, on-line services and other administrative issues
  • manage accounts and perform other administrative and operational tasks (including risk management, systems development and testing, credit scoring and staff training, collecting debts and market or Visitor satisfaction research)
  • prevent, detect and investigate crime, including fraud and money laundering, and analyse and manage other commercial risks
  • verify information given to BoardCycle Media
  • carry out market research and analysis, including satisfaction surveys
  • provide marketing information to a Visitor (including information about other products and services offered by selected third party partners) in preferences a Visitor have expressed
  • manage BoardCycle Media’s infrastructure and business operations and comply with internal policies and procedures, including those relating to auditing accounting billing and collections IT systems data and website hosting business continuity and records, document and print management
  • resolve complaints and handle requests for data access or correction
  • comply with applicable laws and regulatory obligations (including laws outside a Visitor’s country of residence), such as those relating to anti-money laundering, sanctions and anti-terrorism
  • comply with legal process and respond to requests from public and governmental authorities (in outside a Visitor’s country of residence)
  • establish and defend legal rights protect BoardCycle Media’s operations or those of any of BoardCycle Media’s group companies or insurance business partners, BoardCycle Media’s rights or property and/or that of BoardCycle Media’s group companies, a Visitor or others and pursue available remedies or limit BoardCycle Media’s damages

To whom does BoardCycle Media disclose a Visitor’s personal information?

BoardCycle Media may disclose a Visitor’s personal information to:

  • government authorities (where required by law including workers compensation laws)
  • third parties involved in court action (where required by law)
  • other parties that provide support services to BoardCycle Media including support services, merchant services, online marketing programs for the purposes of marketing BoardCycle Media products only
  • professional advisers
  • potential business partners or purchasers

What happens if a Visitor doesn’t provide personal or sensitive information?

If a Visitor does not provide some or all of the information requested, BoardCycle Media may not be able to provide the services to such Visitor.

Using a pseudonym or engaging with BoardCycle Media anonymously

Where practicable, a Visitor will be given the opportunity to engage with BoardCycle Media on an anonymous basis or using a pseudonym.

Credit card details

BoardCycle Media does not collect or store credit card numbers.

Website cookies and usage information

When a Visitor access BoardCycle Media’s website, BoardCycle Media may use software embedded in BoardCycle Media’s website and BoardCycle Media may place small data files (or cookies) on a Visitor’s computer or other device to collect information about which pages a Visitor’s view, how a Visitor reach those pages, what a Visitor does when a Visitor visits a page, the length of time a Visitor remains on the page and how BoardCycle Media performs in providing content to a Visitor. A cookie does not identify individuals personally, but it does identify computers.

A Visitor can set a Visitor’s browser to notify a Visitor when a Visitor receive a cookie and this will provide a Visitor with an opportunity to either accept or reject it in each instance.
 BoardCycle Media may gather a Visitor’s IP address as part of BoardCycle Media’s business activities and to assist with any operational difficulties or support issues. This information does not identify a Visitor personally.

External links

The BoardCycle Media website may contain links to other websites. When a Visitor accesses these links, BoardCycle Media recommends that a Visitor read the website owner’s privacy statement before disclosing a Visitor’s personal information. BoardCycle Media does not accept responsibility for inappropriate use, collection, storage or disclosure of a Visitor’s personal information collected outside BoardCycle Media’s website.

Opting out of direct marketing communications

Where BoardCycle Media uses a Visitor’s personal information to send a Visitor marketing and promotional information by post, email or telephone, BoardCycle Media will provide a Visitor with an opportunity to opt-out of receiving such
information. By electing not to opt-out, BoardCycle Media will assume BoardCycle Media has a Visitor’s implied consent to receive similar information and communications in the future. BoardCycle Media will ensure that BoardCycle Media’s opt-out notices are clear, conspicuous and easy to activate. If a Visitor wish to opt out of communications from BoardCycle Media, please use the contact details below.

Cross-border disclosures of a Visitor’s personal information

BoardCycle Media does currently use off-shore service providers with regard to storage of personal information data including email services, support service and telephonic services. BoardCycle Media reserves the right to use data hosting facilities and third-party service providers both in Australia and overseas to assist BoardCycle Media’s operations.

Right to opt out of personal information use

BoardCycle Media will comply with any request from a Visitor to process or cease using their personal information data as soon as practicable.

Unless a Visitor specifically opts-out of use of personal information for marketing purposes, BoardCycle Media will assume BoardCycle Media has a Visitor’s implied consent to receive similar information and communications in the future.

Right to rectification

BoardCycle Media has obligations to take reasonable steps to correct personal information held by BoardCycle Media if BoardCycle Media is satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading for the purpose for which it is held.

BoardCycle Media will comply with any request from a Visitor to update and/or correct their personal information data within 28 days.

BoardCycle Media may take reasonable steps to verify a Visitor’s identity before making any such changes.

In cases where the information was provided by a third party, BoardCycle Media may not be able to correct information and a Visitor may have to contact the third-party that gave information to BoardCycle Media.

How to contact BoardCycle Media regarding privacy

To exercise a right under this Privacy Policy, make further inquiries or to complain about a breach of the law (including the Australian Privacy Principles or a registered Australian Privacy Principles code, if applicable) a Visitor should contact BoardCycle Media as follows:

The Privacy Officer

CIVIC OUTDOOR PTY LTD

281 Canterbury Road, Canterbury VIC 3126

Email: hello@boardcyclemedia.com

BoardCycle Media will take all complaints regarding privacy of information seriously. BoardCycle Media will respond to any requests, questions, or complaints as soon as possible in a reasonable time frame.

Policy changes

BoardCycle Media may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on BoardCycle Media’s website or otherwise communicated to a Visitor. BoardCycle Media suggests that a Visitor review BoardCycle Media’s Privacy Policy regularly.

In this Privacy Policy, “BoardCycle Media” means CIVIC GUIDES PTY LTD [ACN 169447170] and any “Related Body Corporate” within the meaning of the Section 50 of the Corporations Act 2001 (Cth)